Privacy policy

1. User Information

Who is the controller of your personal data?

The Mobility Factory SCE is the CONTROLLER of the USER’s personal data and informs him/her that these data shall be processed in accordance with the provisions of Regulation (EU) 2016/679 of 27 April (GDPR)

Why do process your personal data?

To maintain a commercial relationship with the user. The planned processing operations are:

• Sending commercial advertising communications by email, fax, SMS, MMS, social networks or by any other electronic or physical means, present or future, that make it possible to carry out commercial communications. These communications will be made by the CONTROLLER and will be related to their products and services, or those of their partners or suppliers with whom they have reached a promotion agreement. In this case, the third parties will never have access to personal data.

• Conduct market research and statistical analysis.

• Processing orders, requests, respond to queries or any type of request made by the USER through any of the contact methods available at the CONTROLLER’s website.

• Send the online newsletter on news, offers and promotions in our activity.

Why can we process your personal data?

Because the processing is legitimized by article 6 of the GDPR as follows:

• With the USER’s consent: sending commercial communications and the newsletter.

• In the legitimate interest of the CONTROLLER: conduct market research, statistical analysis, etc. and process orders, requests, etc. at the request of the USER.

For how long will we keep your personal data?

Data shall be stored for no longer than is necessary to maintain the purpose of the processing or for as long as there are legal prescriptions dictating their custody, and when such purpose is no longer necessary the data shall be erased with appropriate security measures to ensure the anonymization of the data or their complete destruction.

¿To whom do we disclose your personal data?

No communication of personal data to third parties is foreseen except, if necessary for the development and execution of the purposes of the processing, to our suppliers of services related to communications, with which the CONTROLLER has signed the confidentiality and data processor contracts required by current privacy regulations.

What are your rights?

The rights of the USER are:

• Right to withdraw consent at any time.

• Right of access, rectification, portability and erasure of your data and the limitation or objection to their processing.

• The right to file a claim with the Spanish Supervisory Authority (www.dataprotectionauthority.be) if you consider that the processing does not comply with the current legislation.

Contact information for exercising rights: The Mobility Factory SCE. Milcampslaan 105 1030 Schaarbeek, 105. E-mail: [e-mail]

2. Compulsory or optional nature of the information provided by the user

The USERS, by marking the corresponding boxes and entering data in the fields, marked with an asterisk (*) in the contact form or download forms, accept expressly and in a free and unequivocal way that their data are necessary for the supplier to meet their request, voluntarily providing their data in the remaining fields. The USER ensures that the personal data provided to the CONTROLLER are true and is responsible for communicating any changes to them. The CONTROLLER informs that all data requested through the website are mandatory, as they are necessary for the provision of an optimal service to the USER. If not all the data is provided, there is no guarantee that the information and services provided will be completely adapted to the User’s needs.

3. Security measures

That in accordance with the provisions of the current regulations on the protection of personal data, the CONTROLLER is complying with all the provisions of the GDPR regulations for processing the personal data for which they are responsible, and is manifestly complying with the principles described in Article 5 of the GDPR, by which they are processed in a lawful, fair, and transparent manner in relation to the data subject and appropriate, relevant and limited to what is necessary in relation to the purposes for which they are processed. The CONTROLLER guarantees that all appropriate technical and organizational policies have been implemented to apply the security measures established by the GDPR and LOPDGDD to protect the rights and freedoms of USERS and has communicated the appropriate information for them to be able to exercise them.

4. Data Erasure Request

We respect your privacy and are committed to ensuring that your personal data is handled responsibly. As part of our commitment, you have the right to request the deletion of your personal data that we collect and store. This section outlines the process for submitting a data erasure request.

1. Right to Erasure

If you no longer wish for us to retain your personal data, you have the right to request its deletion. This applies to all personal information that we have collected, unless we are required to retain it by law or for legitimate business purposes.

2. How to Submit a Data Erasure Request

To request the deletion of your personal data, please contact us through one of the following methods:

• Email: Send an email to [e-mail] with the subject line "Data Erasure Request." Please include your full name, the email address associated with your account, and any relevant details that will help us identify the data you wish to be erased.

• In-App Support: You can also submit your request directly through the app by navigating to "User Profile" and pressing the button "Data erasure request".

3. Verification of Identity

To protect your privacy, we may need to verify your identity before processing your request. We will inform you if additional information is required to verify your identity.

4. Processing Your Request

Upon receiving your request, we will:

• Acknowledge receipt of your request within 7 business days.

• Review your request and assess whether we can comply, based on applicable laws and regulations.

• Delete your personal data from our systems, unless there are legal or legitimate grounds to retain it.

5. Notification of Completion

Once your request has been processed, we will notify you by email (or your preferred contact method) confirming the deletion of your data or explaining the reasons why your request cannot be fully accommodated.

6. Timeframe

We aim to process all data erasure requests within 30 days. If we are unable to fulfill your request within this timeframe, we will notify you of the delay and provide a revised timeline.

7. Consequences of Data Erasure

Please note that once your data has been deleted, it cannot be recovered. This may affect your ability to use certain features of our app, as some functions may require specific personal information to operate.

If you have any questions or concerns about this process, please do not hesitate to contact us.

This text ensures that users are informed about their right to request data erasure and provides clear instructions on how to do so.

For more information about privacy guarantees, you can contact the CONTROLLER through The Mobility Factory SCE. Milcampslaan 105 1030 Schaarbeek, 105. E-mail: [e-mail]