# Charging reminder

## Feature description

After returning the car the user goes through the end usage process in the app so the system can make the car available to other users and the user is billed. To ensure the vehicle has sufficient charge for the next reservation, the current user can be reminded to charge the car if the car is not yet charging. This feature is also important to reduce the amount of unnecessary support contacts related to insufficient vehicle battery charges due to users not leaving vehicles charging properly. The reminder comes in the form of a pop-up that is shown. The charging reminder will only be shown if the current battery state is below this configured value.

## Charging reminder in the app

<figure><img src="https://4033257711-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F5a6RrMw4u1N6F1dZwCOF%2Fuploads%2FJogG1HF6yTVhIc48HTyg%2Fimage.png?alt=media&#x26;token=aa34278a-e7f7-4d34-9dbd-27a202dace73" alt="" width="163"><figcaption><p>Screenshot of the strict charging dialog in the app</p></figcaption></figure>

In the app, when the user tries to end their reservation while the current battery percentage is below the minimum charge percentage, they will get the dialog that states that the vehicle is not charging. If the user is not able to park next to the charger (due to it being used by a vehicle), the user can end the reservation anyway.

If the user tries to end the reservation again and it is still not charging, the user will have to contact support if it is during support hours. Otherwise, the user will have the option to end the reservation without contacting support. Support will however receive a warning (via email) that there were problems with charging the vehicle.

## Configuration of a charging reminder

The charging reminder can be configured in the control center via the tab "configurations". After selecting "Vehicle charge requirements", there will be a dialog where the value for "minimum charge percentage" and "excluded groups" can be entered. If a reservation is ended on one of the selected excluded groups and/or the current battery percentage of the vehicle is higher than the minimum charge percentage, the user will not receive the charging reminder. To ensure that the vehicle is always plugged in when ending the reservation, a minimum charge of 100% can be configured.

The availability of support can also be configured via the "configurations"-tab on the control center. On this dialog, the active days and hours of support can be selected. During these selected support hours, the user that is currently having difficulties ending their reservation due to problems with charging the vehicle will have to call support to end their reservation.