# Low Board Voltage Vehicle Warnings

By following these steps, member cooperatives can effectively manage low 12V battery warnings, ensuring the reliability of ICE and EV vehicles and maintaining high user satisfaction.

## 1. Continuous Monitoring and Alert Verification

### Daily Checks

* Monitor the control center warning management dashboard daily for low-board voltage vehicle warnings.
* The warning levels are **12.20V for low** and **12.05V for critical**.

### Alert Validation

* Confirm the warning and ensure the vehicle is still connected by refreshing the status.

## 2. Immediate Response to a Low Voltage Warning

### Vehicle Status Assessment

* **If the vehicle is in active use**, postpone any direct intervention until the current session ends.
* **If the vehicle is idle**, proceed with an on-site inspection.

### Initial Support Measures

* Use a **multimeter** or onboard **diagnostic tool** to verify the 12V battery voltage.
* Check for any **abnormal electrical drains** (e.g., lights, infotainment systems, or accessories left on).
* **For ICE vehicles:**
  * Consider a **jump-start** if the voltage is critically low.
  * Allow the engine to **run for 15–30 minutes** to boost the battery.
* **For EVs:**
  * If the vehicle's **12V system shows low voltage**, connect it to the appropriate charging setup and monitor for recovery.

## 3. Log the Event

### Documentation

* Record the **date, time, and details** of the low-voltage event along with the **corrective actions taken**.

## 4. Follow-up and Repeated Event Analysis

### Monitor for Recurrence

* Keep tracking the vehicle's status after a support action. (*Optional*)

### Critical Threshold

* If the **same battery requires support again within a 2-week period**, it is a strong indication that the battery is **deteriorating** or an **underlying issue persists**.

### Action

* **Immediately schedule** the battery for **replacement**.

## 5. Preventative Maintenance and Best Practices

### Customer Guidelines

* Instruct users to **properly shut down** the vehicle after use.
* Advise against **leaving the vehicle in accessory mode** for prolonged periods, which can drain the battery.

### Parking Considerations

* Implement a policy to **start or remotely activate** vehicles parked for extended periods periodically to avoid deep discharge.
* In some vehicles, this can be done remotely by **opening/closing the doors**.