# Bug reporting ## Gitlab Preferably bug reporting is done directly in the TMF gitlab. If you don't have an account yet on the TMF Gitlab please get in touch. {% hint style="info" %} Always use an issue template when opening an issue on Gitlab. You can select the issue template "Bug" from the dropdown when creating the issue. {% endhint %} Once you have opened your issue in Gitlab someone of the TMF team will do the necessary labeling and triage of your issue. ### Issue on production If you encounter an issue on a **production version** of the TMF platform you can open an issue in the [Bug Reporting project.](https://gitlab.themobilityfactory.coop/tmf/bugreporting/-/issues) ### Issue on a alpha, beta or test instance If you encounter an issue on a **test version** of the TMF platform you can open an issue in the [Bug Reporting on Test project](https://gitlab.themobilityfactory.coop/tmf/testing/-/issues) ## Telegram We have 2 telegram groups at the moment where testers are gathered. ### TMF Control Center testers For issues and testing of the new control center. You can join the Telegram group by clicking [here](https://t.me/+AVRHh7r4UcViZTE0). ### TMF App testers For issues and testing of the car sharing app. You can join the Telegram group by clicking [here](https://t.me/+p_qUl2IXcag4NTFk). ## TMF support If you are a known contact to TMF support you can also report an issue by sending an email to . When reporting an issue through the support email make sure to include as much information as possible: affected user, a screenshot, a link to the user and or vehicle in the control center and the approximate time. **Don't blindly forward (email) communication with an end-user** to support@ without providing any additional context or information.